MRO Account Manager

The MRO Account Manager would be responsible for supporting sales, account management and improved customer experience for our customers. This cross functional role requires problem-solving skills and the ability to work with internal stakeholders and external customers.

Key Accountability

• Maintain and develop good relationship with existing and new customers.
• Assist customers by contributing information and recommendations to the customer and providing follow through support.
• Identify and act on opportunities to enhance YOY revenue and customer retention/satisfaction.
• Assist at the operational level and ensure its ongoing development, resolve complaints.
• Support in identifying revenue opportunities within his/her scope of responsibilities, realizes cross and up-selling potential.
• Advises customers in finding the right solution and pro-actively sells customer-oriented services.
• Support in developing proposals, quotations and contracts for new and existing customers.
• Handle initial contact from all customers assigned for all issues of daily operational business.
• Responsible for managing commercial process via CRM and ERP system.
• Responsible for on track check management in line with forecasted milestones and contractual obligations.
• Responsible for correct cost booking and in time invoicing.

Qualifications & Working Experience

• Diploma in any field of studies but preferably International Business, Business Admin, etc with more than 3 years experience in MRO environment or customer support role would be an advantage.
• Understanding of the Aviation and Aerospace Industry with focus on Spain and Portugal.

Skills & Knowledge

• Sound knowledge of MRO business process.
• Good and positive mindset in solving problems internally and with customers.
• Fluent in Spanish and English, Portuguese an advantage.
• Self-starter and self-motivated in managing day to day operations.
• Good verbal and written communication skills.